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Privacy Policy

Last updated: 8 July 2026

This Privacy Policy explains how TRADEBOT CS2 ("we", "us", "our") collects, uses, and protects your personal data when you visit our website, purchase a licence, or use our Software. We are the data controller for the personal data described here.

1. Data We Collect

  • Contact & account data: your Telegram account identifier and username, and any email address you provide for support or billing.
  • Order & billing data: the products you purchase, subscription status, and licence records. Card and payment details are collected and processed directly by our payment provider — we do not store full card numbers.
  • Licensing data: a hardware identifier (HWID) derived from your computer, used solely to bind and validate your licence.
  • Support data: the content of messages you send us.
  • Website usage data: basic technical information such as IP address, browser type, and pages viewed, collected via server logs and (if enabled) essential cookies.

What we do not collect: your Steam credentials, marketplace API keys, and .maFile/authenticator data are stored locally on your own computer and are never transmitted to or stored by us.

2. How We Use Your Data

  • to provide, activate, and validate your licence and the Software;
  • to process payments, subscriptions, and refunds;
  • to provide customer support and send service notifications;
  • to detect, prevent, and address fraud, abuse, or security issues;
  • to comply with legal and accounting obligations.

3. Legal Bases

Where the GDPR applies, we process your data on the bases of: performance of a contract (providing the Software and licence), our legitimate interests (security, fraud prevention, service improvement), compliance with legal obligations (tax and accounting), and consent where required (e.g. non-essential cookies).

4. Sharing With Third Parties

We share personal data only as needed to run the Service:

  • Payment provider / merchant of record — to process payments, subscriptions, refunds, and to meet tax obligations.
  • Telegram — the messaging platform through which the licence bot and notifications operate.
  • Hosting and infrastructure providers — to host our website and licence services.
  • Authorities — where required by law.

We do not sell your personal data.

5. Data Retention

We keep personal data only as long as necessary for the purposes above — for example, for the life of your licence and as required by applicable tax and accounting law — after which it is deleted or anonymised.

6. Security

We use reasonable technical and organisational measures to protect your data. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to access, correct, delete, or export your personal data, to restrict or object to processing, and to withdraw consent. To exercise these rights, contact us using the details below. You may also lodge a complaint with your local data protection authority.

8. International Transfers

Your data may be processed in countries other than your own. Where required, we rely on appropriate safeguards for such transfers.

9. Children

The Service is not directed to individuals under 18, and we do not knowingly collect their data.

10. Changes to This Policy

We may update this Policy from time to time. The "Last updated" date reflects the latest version.

11. Contact

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