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Legal

Refund Policy

Last updated: 8 July 2026

This Refund Policy applies to purchases of TRADEBOT CS2 software licences and subscriptions. We want you to be satisfied with the Software. Please read this policy together with our Terms of Service.

1. 14-Day Money-Back Guarantee

You may request a full refund within 14 days of your purchase if the Software does not work as described or you are not satisfied, provided that:

  • the request is made within 14 days of the original purchase date; and
  • the licence has not been substantially used — meaning it has not been activated and bound to a computer (HWID) and used to run live trading.

If your licence has already been activated and used, we may still offer a refund at our discretion, particularly where you experienced a technical problem we could not resolve. We encourage you to contact support first so we can help.

2. Subscription Renewals

Subscriptions renew automatically unless cancelled before the renewal date. You can cancel at any time to stop future charges; cancellation stops the next renewal and does not retroactively refund the current period. If a renewal charge was clearly unintended and the new period has not been used, contact us within 14 days of that charge and we will review it.

3. How to Request a Refund

To request a refund, contact us with your order details (the email or Telegram account used for the purchase and the approximate purchase date):

We aim to respond within 2 business days. Approved refunds are issued to the original payment method through our payment provider and typically appear within 5–10 business days, depending on your bank or card issuer.

4. Non-Refundable Situations

Refunds are generally not available where:

  • the 14-day window has passed and the licence has been actively used;
  • the request results from a breach of our Terms of Service (e.g. tampering with the licence or misuse of the Software);
  • losses were incurred through trading — the Software does not guarantee profit, and trading outcomes are not grounds for a refund.

5. Statutory Rights

This policy does not limit any refund or cancellation rights you may have under applicable consumer protection law. Where such law grants you stronger rights, those rights apply.

6. Chargebacks

If you have a billing concern, please contact us first — we can usually resolve it faster than a bank dispute. Initiating a chargeback without contacting us may result in suspension of your licence.

7. Contact

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